Freedom and Flexibility for the Workforce, Profitability and Sustainability for the Workplace

Customs & Border Protection

US Customs & Border Protection (CBP), with the help of AgilQuest's OnBoard and Commander BI, recently underwent a tremendous space consolidation at their Washington DC headquarters, housed within the Department of Homeland Security. The transformation is featured in the latest version of Green Building & Design magazine.

A direct result of the White House's "Freeze the Footprint" mandate, CBP began preparing for the transformation by implementing a mobile work policy that continues to have employees work from outside of the office at least two days a week. 

Customs & Border ProtectionCBP's physical transformation took place in two phases:

Phase One:

  • Consolidated two floors to one for a reduction of 5,300 square feet
  • Nearly 80 employees across the two floors now use just 27 desks
  • This pilot phase generated savings of $287,000 in rent
  • Employees report saving $600 in annual commuting costs

Phase Two:

  • Consolidated seven floors across three buildings to three floors in one building
  • Reduced square footage by 46%
  • $3.3 million in savings per year in rent and operational costs
  • Impacted 550 employees. 98% report improved communication and collaboration
  • 102% increase in productivity


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Additional detail and the story behind this project are available in the Green Building & Design case study on Customs & Border Protection.

Download the Case Study