Freedom and Flexibility for the Workforce, Profitability and Sustainability for the Workplace

GSA 1800 F Street Transformation

GSA transformed the workplace at its historic headquarters and consolidated multiple Washington DC leases into just one to save over $24 million per year and drive higher employee engagement and productivity. Work Design Magazine carefully studied the success GSA achieved, interviewed many key players, and produced the stunning video below and even more-detailed case study.

AgilQuest is proud that our flagship technologies, OnBoard and Commander BI, and our Smart Occupancy and Smart Buildings are core components of this overwhelming success at GSA.



There were many positive results from the 1800 F Street Workplace Transformation project, many of which were unexpected or stronger than anticipated. Overall, this GSA project delivered numerous benefits to the agency, its staff, their mission, and to the citizens of the United States:

Results for GSA's People

  • Created a work environment that attracts talent and keeps employees engaged with
    • the right mix of space and best choices for where to work and meet
    • abundance of technology choices for users providing minimal user effort and smart automation
  • Can now instantly measure and report how much space is actually needed, what kinds of space are productive or not, and reconfigure to suit current needs within hours instead of weeks
  • Accelerated user adoption and maximized performance by involving even the highest levels of leadership from the outset
  • Acquired mid-level management buy-in rapidly with online training in how to work in the new distributed environment
  • Complied with numerous executive orders and legislation by improving telework program and implementing 2:1 desk hoteling
  • Became the “go to” example and federal leader for positive changes in the workplace

Results from Smart Occupancy

  • Consolidated 6 Washington DC area leases into 1 for
    • More than 50% savings in real estate and operating expenses ($24M saved annually)
    • Reduced energy consumption and carbon footprint by more than 50% (20 million kwh and 20,000 metric tons CO2 avoided)
  • Consolidation of services, resources and supplies provides additional $7M annual savings in operating costs
  • Achieved 25:1 people-to-printer ratio with centralization of printing services
  • Reached “reduced the footprint” goal immediately with 2:1 worker-to-workspace ratio (4500 employees supported by 2200 desks)
  • Real-time measurement and reporting system indicates additional staff can be supported without expansion or construction (current utilization is at 41% even within 2:1 ratio)
  • 100% of meeting rooms can now all support virtual attendees with video and collaboration technology (as 25% of meetings include virtual attendees and is growing)
  • Can instantly identify improper use of meeting rooms and scheduling to curb “hogging” of resources and respond to misleading “can’t find a meeting room” issues

Results from Smart Buildings

  • Applying greening technologies (LEED) costs cut by 75% when applied to just one building (1800 F Street) instead of four

  • Achieved an additional 10% savings in annual operating costs, energy consumption and carbon footprint by connecting scheduling information in desk hoteling system with intelligent building systems controlling HVAC, lighting and power (Smart Building)

Download the Work Design magazine case study on GSA's 1800F Street workplace transformation project

Additional detail and the story behind this project are available in the Work Design Magazine case study on GSA 1800 F Street

Disclaimer: GSA’s participation in the development of this video and case study does not constitute an endorsement of Work Design Magazine, AgilQuest, Gensler, or The Building People, or the products and services they offer.