The Network of Space Newsletter

The Newsletter is the one place you can count on to hear about the latest industry news, AgilQuest product and services updates, upcoming events like webinars, as well as tips, hints and guides for managing your workplace. Sign up for the Newsletter Here to have the latest news sent straight to your inbox.

An article by Billy Mitchell on FedScoop.com, April 20, 2015

Focus on Mobility: GSA has found its Internet of Things program GSA Link not only saves in energy costs, but it also boosts employee productivity.

Whether you’re an SMB with a small budget and single location, or a Fortune 500 managing thousands of workers, hoteling and conference room management is possible in whatever capacity you need.  AgilQuest’s OnBoard workplace management system now has three (3) editions scaled to fit your needs.

In the past year, we have increased our support team and expanded our support capabilities so users can expect faster responsiveness and better support around the clock. The launch of the Customer Success Support Portal in January has been extremely well-received by our customers and has proven to boost the effectiveness and speed of support cases.

An article by Rachel Emma Silverman and Robin Sidel
The Wall Street Journal

As companies seek to cut costs and accommodate an increasingly mobile work force, some employees have had to say goodbye to their personal work areas.  

Many organizations lose thousands of dollars in productivity and time during snow storms or other weather-related events, but this can be avoided simply by having a plan for how work from home when winter weather makes prevents you from getting to the office safely. Continuing operations while providing a safe environment for employees is crucial, but knowing what is needed to do so effectively can be difficult.

Easier, faster support management is now available with our new Customer Success Portal! This support portal is a place where AgilQuest customers can submit and track support tickets, chat live with the Support Team, and search the ever-expanding Knowledge Base of resources.

AgilQuest employees are always looking for ways to expand their knowledge and earn certifications which give them the tools and experience necessary to build and support the software and solutions on which our clients rely.

Last month, two of the experts on the Services team joined Booz Allen Hamilton's Dawn Crisson to complete the CompTIA Security+ exam, making them certified Security Gurus! The Security+ exam is approved by the U.S. Dept. of Defense to meet IA technical and management certification requirements, and covers the foundational principles for network security and risk management.

Last month, AgilQuest hosted the Fifth Annual Agile Workplace Conference at Le Meridien Hotel and Conference Center in Washington D.C. This year's theme, "The Sharing Economy: What's in it for me," brought together industry leading speakers and professionals to discuss all aspects of the agile workplace.

As a daily user of OnBoard for booking your workspace, often times you may find that you are repeating the same handful or steps over and over to reserve your space. Imagine the time you could save consolidating all of those steps into a single action.

AgilQuest is excited to announce the next evolution in its renowned workplace business intelligence tool, Commander BI 3.0. Commander BI works with OnBoard's transactional data to deliver summarized information about just how office space is being used, giving customers simplified control over the utilization data they need to make confident, informed decisions about their office space.

Did you know you can add facility events and announcements directly to your OnBoard home screen? Organizations can make the most of this screen real estate and bring employees into OnBoard more often by communicating news and events.  They look forward to logging into OnBoard to see what's going on as they make their reservations for the day.

You may have heard us say we are a "customer-driven" organization, but what does that really mean? Well, to us, it means that everything we do, every change we make, is reliant on our customers' needs. But this is not just how we build our products and services, but also how we have run our business for the past 20 years.

AgilQuest's business intelligence platform, Commander BI, is the one place where you can find answers to questions about how your space has been used. This analytics tool was designed to answer important business questions based on summarized historical data from OnBoard. It has worked well at a number of advanced customer sites and we are happy to announce Commander BI will be moving forward quickly with new releases and with a new product architect!

How often do you actually remember the room numbers of all the offices and conference rooms at your workplace? So when you make a reservation for a workspace and the only information you have is a room number, it can take a great deal of time to walk past all the offices to find the correct one. That's why we added a floor plan feature to OnBoard's reservation notification emails in version 5.5.2 – to save you time.

Did you know you could save time and skip all the steps in the Make Reservation flow in OnBoard? Most people make similar, if not identical, reservations a majority of the time, and the process can take time when you have to fill in each field along the way.  By setting reservation preferences, OnBoard remembers them as defaults and the next time you go to make a reservation these options are pre-filled for you!

This is an excerpt from Naomi Stanford's blog.

Supposing buying and owning things actually does go out of style, as a recent Economist article The Sharing Economy also implies - what repercussions would this have on any organization that sells products or services? We already know some of the clashes of interest that have followed the introduction of the taxi service Uber - should taxi companies have been working on this as a potential scenario a few years ago and have had a more agile response to it than litigation?

AgilQuest will be in attendance at ASPIRA of New York's 2014 annual Circle of Latino Achievers Gala Event, "Building on 50 Years of Investing in Latino Youth."

This year marks ASPIRA of New York's 53rd Anniversary. The dinner focuses on recognizing corporate achievers, as well as honorees who have made a difference in the Latino community.

While hundreds of users already find the OnBoard for iPhone App makes managing workspace reservations a breeze, we're still dedicated to constantly improving the system. The latest update included several small, but noticeable changes:

Listen up, CEOs.  Here are 10 things middle managers want you to know, but are afraid to tell you...

If you search the Internet to find great websites and count on them to answer questions every day, you'll want to know about the big changes we've made on the AgilQuest.com website.

As our Workplace Leaders webinars and conferences have succeeded in helping more workplace practitioners, we've found our website visited by people seeking answers to their daily needs as well as information about our products and services. Our website has been completely revamped so it is even better for workplace programs as well as OnBoard and Commander BI customers.

I recently spoke to a group of law firm CIOs.  I was challenging them to think beyond their view of IT and its role in workplace transformation.  Two CIOs in particular challenged me:  

This is the last in our Smart Occupancy series, just in time for this year's Agile Workplace Conference, Smart Occupancy: Balancing People, Planet & Profit. We have reviewed the key concerns and questions that a Smart Occupancy strategy answers for a variety of roles within the organization, leaving one of the most significant groups for last, the workers.

You know it’s true.  The time has passed for the timid, waffling and toe-in-the-water new workplace strategy pilots that seem to rule the day. 

You see the impact of broken workplace policies, empty boxes of air we call office buildings and roads choked with a hell called commuting.  You know your organization must do the right thing; broad and bold adoption of mobility and hoteling that improve productivity, profitability, agility and sustainability. 

In case you have missed it, over the past several months, we have been defining the workplace strategy, Smart Occupancy, as it pertains to various departments and job roles. There are just 2 more in this series, ending just in time for the Agile Workplace Conference in September, of which the theme this year is "Smart Occupancy: Balancing People + Planet + Profit." The Smart Occupancy strategy encompasses all aspects of an organization, both physical and non-physical, to ensure productivity and efficiency and sustainability in the workplace. This month's article highlights Smart Occupancy for Sustainability Management, illustrating how Smart Occupancy is the one strategy to help meet all the goals of an organization.

AgilQuest just announced the release OnBoard 5.5.1, which connects office space management to the energy savings of intelligent buildings. OnBoard knows where people are and when they are supposed to arrive, and when integrated with an intelligent building, can maximize efficiency by telling the lights, HVAC and other building functions when to turn on and off.

by Teresa Hopke, Life Meets Work

My father-in-law is known for his groaners. I usually half-listen and pacify him with some half-hearted reply. But one of his recent jokes got me thinking about the new flex e-courses we have created through our partnership with e-Work. It went something like this:

Smart Occupancy Press Release:

AgilQuest Introduces Smart Occupancy to Unify Real Estate and Human Capital Strategies

Freedom and Flexibility for the Workforce Balanced with Workpalce Savings and Management Control

06/12/2013 – Richmond, VA - AgilQuest Corporation has released the core concepts of Smart Occupancy, the philosophy and approach behind the solutions savings millions annually in office space at large companies and federal agencies without compromising employee satisfaction or productivity. Smart Occupancy applies the latest mobile technology, access control integration, and modern workplace expertise to balance the need to save on real estate and energy with the practical support needs of the workforce. This combination of "secret ingredients" has set AgilQuest apart from their technology-only competitors and fueled the recent success in the federal government.

A Smart Occupancy strategy allows companies to balance the management of their office space real estate with the rapidly evolving needs of the workforce occupying that office space.  This results in less real estate needed and higher worker satisfaction from better-aligned occupant services.  Smart Occupancy reduces energy use, optimizes space utilization, and minimizes the environmental impact of the building, all while improving employee morale, productivity and organizational performance.

Experiment of One, by Naomi Stanford, PhD

Guest Blogger Dr. Naomi Stanford questions and answers how to measure the productivity of a knowledge worker.

by Kyra Cavanaugh, Life Meets Work

American businesses have long innovated in areas like supply chain, R&D, product development, and so on. Our leaders are comfortable with that kind of innovation because it's familiar--they know it can make a difference.

But how many MBA programs discuss optimizing workforce the way they do supply chain? How many leaders innovate their workforce practices to address trends and changes in the labor market before they absolutely have to?

Outstanding organizations rely on innovation, creativity and vision to continuously grow and remain ahead of competitors. Leading government agencies apply the same in order to balance new mandates and constraints with achieving their mission. Asking difficult questions and seeking actionable answers are the hallmark of both these groups. Smart Occupancy answers key questions at the core of many of their significant organizational changes.

One of the job roles most impacted by workplace change is the Workplace Strategist. Typically they are assigned with understanding how the organization's workplace is currently working and how to adjust and make changes to make it work better. In order to do this, workplace strategists must first have the data needed to analyze the current situation and the tools to understand where and how changes can be applied to both the human resources and the real estate.

Find out Your Potential Savings with the Hoteling Economic Model Spreadsheet

During the March Webinar, Building the Case for Hoteling: The Dollars & Strategy, AgilQuest CFO shared the AgilQuest Economic Model for Hoteling Spreadsheet.  There was an extremely high demand for the spreadsheet following the webinar, that we are offering the basic version of the spreadsheet to help you build your own business case.

It's finally complete. You heard the announcement a couple of months ago about the OnBoard for iPhone app. Now, as promised, OnBoard Mobile for Android is now available! Combined with the OnBoard Scout for Blackberry, this makes the reservation system available to every person with a smart phone. Make, cancel and check in to reservations from the one device you always have with you!

AgilQuest now offers a new cluster support service that assists large and global enterprise IT when adding office space reservation software to high availability infrastructure. The resulting cluster configuration allows customers to rely on their reservation system and its integrations for portfolio-wide use as a mission critical system.

How do we go from 'our department's great idea' to 'the organization's top strategy'? This is the challenge when one innovative group or leader in the organization clearly sees the benefits, the far-reaching value of workplace change, but the other departments are too busy with their own projects and goals to embrace any new initiative. Every week we hear "how do we get executive support?" Support (money) and sponsorship (power and authority) of the executive team is a key factor in any broadly-implemented organizational initiative. So, how do you gain commitment from the executives, the partners, the right level of management, to begin change and sustain it through implementation and institutionalization?

What is Smart Occupancy? What does it mean for the Space Planner? For Corporate Real Estate?  Find out what questions Smart Occupancy answers for the Real Estate executive or the Space Planner trying to determine how much space an organization needs.

Leading firms are cutting millions in expense by treating office space like financial assets. They are eliminating wasted space with workplace changes like Telework and Hoteling. Find out how you can join these organizations and start saving your company millions just by implementing a "High Performance" workplace strategy.

"What does it take to roll out a new workplace strategy and get broad acceptance... quickly?" This is the question nearly every organization asks when they reach out to experienced practitioners and advanced organizations. We've heard businesses, global enterprises and federal agencies all ask the same question. This first article in a series will tackle the first of what we call the "Key Factors" in new workplace strategy.

Outstanding organizations rely on innovation, creativity and vision to continuously grow and remain ahead of competitors. Leading government agencies apply the same in order to balance new mandates and constraints with achieving their mission. Asking difficult questions and seeking actionable answers are the hallmark of both these groups. Smart Occupancy answers key questions at the core of many of their significant organizational changes.

Over the next several months, we will answer the question of "What is Occupancy?" and will dive into how Smart Occupancy answers questions for all of the key groups involved.  This is the first of the series, An Introduction to Smart Occupancy.

5.5 is a significant release for OnBoard, a game changer. It includes improvements in functionality, usability, and performance that will change what workers have to do every day and will support your program "going to the next level." Not to mention the life-changing iPhone App! Your workforce will change the way they think of and use OnBoard, improving utilization, productivity and efficiency in the workplace.

Yes, the iPhone App is finally here. As part of OnBoard 5.5, users can now easily make workspace and conference room reservations, check-in, check-out and cancel. Users who have an iPhone will be more likely to follow workplace policies when the tools they need are literally at their fingertips. Location-based Services (LBS) are even available to make check-in and booking easier for users who enable this feature!

jvivadellism2

In November, the White House Business Council invited AgilQuest CEO, John Vivadelli, to attend a meeting at the White House to join a group of other small business leaders. The purpose of the meeting was for these business leaders to discuss President Obama's plan for the budget and the current situation regarding the fiscal cliff.

The content of the meeting was private, but Vivadelli said, "I was impressed with the willingness of the Administration to invite business leaders from various political affiliations and economic beliefs in order to get a balanced cross section of opinions."

Vivadelli recently published a couple of blogs related to the economy and fiscal cliff. 

Read these blogs on The Agile Workplace Blog

AgilQuest is excited to announce the latest version of the OnBoard Workplace Management System. OnBoard 5.5 reflects our commitment to both customer-driven development and cutting-edge technology. New features include the much-anticipated iPhone native app, improved ease-of-use and small changes that can make big impacts to reaching optimal utilization.

By Teresa Hopke, Life Meets Work

These days we're bombarded with information and statistics of all types. It's hard to know which ones to pay attention to and which ones really are indicators of some much bigger thing that's going on. We've picked out the ones we think are going to influence workplaces in the coming year.

GSA is at the forefront of workplace change and they are leading other agencies and themselves to a more efficient, more attractive workplace environment and culture. Their efforts include regular video chat training webinars with staff from multiple regions. These courses provide content, handouts, and supplementary resources to for all managers in the enterprise as well as the opportunity to ask questions and discuss technology, changes and planning. The highly interactive sessions increase comfort levels with interacting and leading a more mobile workforce. AgilQuest was recently asked to join via teleconference the "Managing Distributed Teams" training course from their office in Richmond.

Workplace leaders gathered in Washington DC to learn about best practices and share insight on successful workplace programs. Attendees said they learned more than expected and found the conversations made the September event worth attending year after year.

by Kyra Cavanaugh, Life Meets Work

Today I did a presentation from the security line at the airport. Cellphone in one hand, PowerPoint deck in the other, my arm looped through the handles of my carry-on and purse. Yes, there was a child in a stroller in front of me, a crying baby a few feet away. And standing there, sweating bullets due to the unforeseen delay that had caused this precarious position, I reviewed the findings of our research with a leadership team for one of our most important clients.

Federal agencies face new government-wide mandates to cut waste and to  spend money more efficiently, including reducing real estate.  In a May 2012 memorandum from the Office of Management and Budget, agencies were notified that they shall not increase the size of their civilian real estate inventory.  On the other hand, commercial firms are constantly under pressure to increase productivity without increasing costs. 

Both need to optimize their use of office space real estate through dramatic change. Only a proven combination of best practices, technology and training will overcome cultural obstacles and deliver buy-in and adoption which lead to the needed savings, growth and productivity.

 

by Kyra Cavanaugh, Life Meets Work

Developing Leaders, Remotely

This question landed in my inbox recently: Do you have some ideas about what managers can do to train a new company leader who works remotely? It's a great question since it's a lot easier to train a leader when you work in the same place. But, it can be done in a virtual work situation. I recently trained a remote leader within my own company and here is what I learned:

The newest version of OnBoard was released in May. Once again, AgilQuest took feedback from customers to update the workplace management system, focusing on internationalization, reporting on unmet demand and integration with innovative, wireless digital signage. OnBoard-5

In the today's technology-oriented society, so many things have a digital version from billboard signs to marquees, even office and conference room signs. Digital is easy to change, easy to read and portrays professionalism and technological advancement. It would only make sense that these would be the perfect option for today's flexible, alternative work environments that practice desk sharing and hoteling.

With the rise of mobile workers and the increasing use of reservation systems, it has become almost necessary to couple the flexibility of the workers with the flexibility of digital signage. The traditional method of printing out individual name plates or conference room schedules lacks efficiency and does not allow for workspace users to quickly see who is using the space. Rather than changing a paper insert to display who is sitting in a particular desk, a system could update the signs automatically.

Until now digital signage has been expensive and invasive to install, needing wiring for power and network connectivity and having no automatic connection with reservation systems. Today ASI and AgilQuest have combined their latest technologies to bring the efficiencies of the latest digital signage to the agile workplace.

by Kyra Cavanaugh, Life Meets Work

When building buy-in for your telework program, it never hurts to have advocates from different areas of the organization. One often overlooked connection is the relationship between telework and employee wellness programs.

Researchers from Washington University found that the longer the commute, the greater the link to health issues like obesity and high blood pressure.

by Kyra Cavanaugh, Life Meets Work

As we tour around the country giving workshops and training, we gather lots of inspirational ideas from managers who are making the extra effort to connect with their remote teams. Here are some of the ways real-life remote teams are working to build community.

The duties of the hoteling support staff and the services they provide for daily hotelers and executives are critical, but there is little information published on "how to do it right". During a recent AgilQuest Workplace Leaders webinar, a leading consulting firm explained how essential these duties and service were to adoption and, ultimately, the success of the hoteling program.

Due to your many questions about "what should the concierges and admins be doing on a regular basis", we've compiled the following list as a starting point for your program.

by Kyra Cavanaugh, Life Meets Work

Trust and communication are really at the heart of a successful remote working relationship. And when you have good trust and communication, the need to "take attendance" diminishes in favor of a quality work product that demonstrates employees are truly present. That said, transparency is always a good thing.

By Kyra Cavanaugh

In the earliest days of Life Meets Work, my clients tended to be smaller companies who were just starting to introduce flexible work. As I pitched our consulting services, I talked with a good number of employers who bemoaned the lack of skilled talent, yet refused to consider remote workers. They wanted the best...but insisted the "best" live within a 60-minute commuting distance.

During the recession, employers could get away with such face-time mandates. But recession or not, the U.S. is facing a skilled worker shorter and it's about to get whole lot worse. If you want to build a world-class team, you can't limit yourself to your local community.

In a move expected to save the General Services Administration (GSA) about $600,000 in leasing costs, the federal agency cut their Washington headquarters' square footage by half while maintaining the same number of employees. How? By creating a hoteling and telework program that simultaneously caters to executive orders for a more mobile workforce and reducing underutilized real estate.

You start off with carefully-made space planning, but typical churn and growth and consolidation turns those perfect allocations into Swiss cheese: 20 or so unused desk on one floor, about 15 unused desks on the next floor, and an unknown number of under-used desks on the multi-department floor. All that Swiss cheese of unused desks is costing hundreds or thousands a year… per floor.

The bottom line on alternative workplace strategies

Just three short years ago, saving money was low on the list of reasons organizations turned to flexible workplace strategies. They did so because their workforce demanded it, and—in the face of talent shortages—they were eager to comply. Then came the recession, and the bottom line benefits of telework and alternative work arrangements stole the limelight. As a former banker, and veteran entrepreneur, they were finally singing my song.

OnBoard-5 OnBoard customers are excited these days because most are enjoying the new features and capabilities of version 5. It’s always fun and often thrilling to get a new technology, buy the latest iPhone or install the newest version of Firefox. You get the thrill of a fresh new look, cool new ways of doing daily tasks, and see what great time-savers are available. We’re excited, too, and it’s because the new OnBoard 5 all came from you, the customer.

Federal Agencies find a balance between policy and technology to meet Telework mandates

washington-dc The deadline is quickly approaching for federal agencies to report on their progress towards Telework enhancement. At the same time they must also meet the COOP, flexible workplace and real estate reduction mandates. These mandates all require agencies to set new policy and maintain productivity throughout the transition. With so many directions and options, understanding what is really important, and how to even begin meeting these mandates with AgilQuest technology can be overwhelming for Department heads.

You know you have a meeting today at 1pm because it is on your calendar.  You reserved a conference room months ago, but the problem is you cannot remember whether it’s the large conference room on the 5th floor, or the 12th floor, or even the 20th floor!

President Obama just signed a new executive order from the Office of Management and Budget for agencies to develop and update IT purchasing policies to ensure teleworking employees are properly equipped.  Agencies have 90 days to determine the best policies that will eliminate any unnecessary work obstacles and cyber threats as federal employees transition to their new teleworking environment.

Companies often worry that implementing a telework program would end up costing more money and time to set up than it is worth.  In an effort to support nation-wide telework efforts, Virginia passed a telework tax credit for employees to help cover any extra costs they will incur in a move to a more mobile and flexible workplace.

Before the phone rings, Darrel already knows what the caller will say. He knows its Angela from the Dallas office. She’s always the one who calls in to complain when something breaks in the Dallas office. But today, he’s ready. Before Angela can start venting, Darrel stops her with “Your kiosk is back in operation. It’s already been rebooted.”  She can’t believe it. “How… how did you know?” Darrel leans back in his chair, grins and says “psychic super powers” and mentally closes out a trouble ticket.

An AgilQuest client is reaching great Green heights with a move to an award-winning office building and the implementation of AgilQuest OnBoard. The combination of a Green building with the ability to manage the workplace to reduce real estate and support workplace flexibility proves their commitment to its employees and the environment.

Without opening Outlook, you can use AgilQuest's web-based Mobile interface to check people's schedules, room availablity and set up a reservation easily and quickly.

Organizing a meeting with more than just two people means time consuming back and forth emails just to find a time that works for all invitees.  Add the need to find a conference room that holds 15 people with a projector on a particular day, and it may take 10 to 15 emails, an Outlook calendar and a resource scheduler to complete your meeting reservations. Scheduling and organizing meetings can be such a chore… but no more now that OnBoard Mobile 5.2 is here!

Premiere magazine publisher Hachette Filipacchi Media U.S. test drives latest workplace and fashions better meetings

HFMUS (Hachette Filipacchi Media U.S.) is the publisher of Elle, Elle Décor, Car and Driver, Road and Track magazine among others. Their speed of delivering information, respect for design, quality of editorial content, and appeal to customers set them apart as an innovative media company. As part of an effort to reduce their corporate real estate, HFMUS chose AgilQuest OnBoard to implement hoteling for workspace and conference room management. Along the way employees discovered they are now in complete control of their meeting schedules and environment.

Under economic pressure, corporations are emphasizing cost-cutting strategies such as lease renegotiations and Alternative Workplace Solutions. CoreNet Global CEO Ron Zappile fills in the details.

The last time Network of Space talked to Ron Zappile (See "Lean, Mean Reality"),  he was director, global real estate operations for United Technologies Corporation, in charge of managing assets that housed 215,000 employees in 62 countries. He retired from UTC in February, he tells us, to start his own consulting group, take on an advisory role for a start-up company and "spend more time with my grandkids." Then CoreNet Global came calling, looking for someone to step in as interim CEO. Now Zappile is traveling back and forth weekly between his home in Hartford, Conn., and CoreNet Global headquarters in Atlanta, Ga.

 

When you deploy onsite distributed teams, hoteling, telework, or work-from-home initiatives, workers and their managers must be comfortable with the transition and properly trained to adapt to it.

Today’s technologies enable your employees to work anywhere and everywhere, giving the word “workplace” a whole new meaning, and giving you a whole new set of challenges and opportunities.

Prior to any decision to migrate an organization’s telephony to fully wireless (soft phones on laptops, cell phones, etc.) senior management must closely vet the environment to ensure compliance with E911 legislation.

The latest release of the OnBoard® Workplace Management Solution takes workplace management to a new level of usability and extends OnBoard’s integration with telephony and room management systems making it much more useful for workers.

People who reserve workspaces or conference rooms can make or break the success of your Agile workplace initiative. The usability of the systems they use to reserve and check-in to reserved workspaces must be easy to use, logical, and inviting.

There's more to greening the commercial real estate sector than double-paned windows and curly light bulbs. George Bouri, a Principal of Deloitte Consulting LLP, calls for a wholesale transformation of the workplace.

George-Bouri-Deloitte-Consulting-LLP

George Bouri leads the Capital & Real Estate Transformation practice for Deloitte Consulting LLP. With 18 years professional experience, he has become a thought leader in aligning business and real estate strategies, particularly in articulating how “green” practices can boost ROI and generate shareholder value. His client roster includes multiple members of the Fortune 50. Network of Space tracked him down in late March to chat about the greening of American and global real estate.

Adopting a Demand-Based Workplace Model can slash capital outlays, boost productivity and reduce your carbon footprint - a real triple play.

by John H. Vivadelli, President
AgilQuest Corporation

The process called “telework” (sometimes referred to as telecommuting, workforce mobility or other terms) employs technology to separate the activity called “work” from the physical location called “work.” With telework, work is something you do, not a place you go. Telework uses technology to move work to people, reducing the need to move people to work.

A key management challenge in transforming traditional office space into a flexible work environment is minimizing risk.

Today’s employees demand a flexible work environment that keeps pace with their constantly changing needs. Technology has untethered them from their fixed desks and freed them to work from anywhere. Many organizations have found that redesigning their workplace systems can lead to enhanced employee satisfaction, improved collaboration and higher productivity, and reduced capital outlays for office space.

Corporate Real Estate (CRE) executives need an effective way to measure and understand the actual use of their office real estate portfolio.

Executives need to know where, when, and how users actually interact with the work environment so they can provide their fellow employees with a highly effective workplace tuned to the changing needs of the organization.

Real time, or near real time, “Actual Use of Space” data enables corporate real estate managers to deliver a highly productive, optimally-sized work environment that gives workers the space they need whenever, and wherever they need to work.

 The crucible of innovation in corporate real estate is a non-descript office building in San Jose, Calif. Inside, Mark Golan is redefining the relationship between worker and work space.

A chat with Mark Golan, Vice President of workwide Real Estate and workplace Resources for Cisco Systems, and Chairman of Board of CoreNet Global.

Mark Golan is a thought leader in re-envisioning the workplace. A vice president of worldwide real estate and workplace resources for Cisco Systems, he was recently appointed chairman of CoreNet Global, a professional association of corporate real estate executives. At Cisco, he manages about 160 employees and oversees 17 million square feet around the world. His objectives: cut costs, enhance productivity and boost employee satisfaction. Cisco’s renowned Building 14, in San Jose, Calif., functions not only as Golan’s center of operations but a living lab for his ideas. “Network of Space” spoke to him in early December.

 Interface turns your Cisco VoIP telephone into a workplace managment tool.

cisco-phone-IPPI-VOIP

Interface turns your Cisco VoIP telephone into a workplace management tool

Yippee for IPPI®

Had your alphabet soup today? Here are two acronyms for you: VoIP and IPPI.

london-telework-hot-desking-hoteling

Companies in London are paying for empty desks that occupy some of the most expensive commercial real estate in the world.

 With the increasing impact of wireless technology and flexible working, more and more executives are working out of the office for longer periods as City-based companies embrace flexible working strategies to get the most productivity from their workforce. This means their workspace is unused and left empty, but still needs to be managed and paid for.

onboard-navigator-space-administrator

OnBoard Navigator makes it easy to Create, Manage and View Reservations.

 

Four employees in Hartford, CT manage the globe-spanning real estate assets of United Technologies Corp. Ron Zappile, Director, Global Real Estate Operations, tells us how.

Ron Zappile is Director, Global Real Estate Operations for United Technologies Corporation, the 42nd largest corporation in the United States last year. He and his tiny staff at United Technologies Realty manage billions of dollars of assets that house 215,000 employees in over 4,800 locations in 62 countries. UTC’s diverse divisions, engaged in businesses ranging from helicopters and air conditioners, elevators and fire protection systems, don’t fit easily into any single real estate template. “Network of Space” chatted with Ron the other day to uncover his management secrets.

office-space-management-stack-diagram

World-class competition demands near perfection in an organization's products and services. The same is true for the management of facilities and real estate

accurate-seat-assignments-actual-use-of-space

Today, it is insufficient to only know your inventory of space and how it is allocated.

Many facilities managers use Space Management Systems (CAFM, IWMS, etc.) to track space inventory and define how each space is allocated. They use these systems to search for "vacant space", or rooms which may be allocated to a department, but not assigned to anyone.

Technology is liberating workers from the tyranny of the central workplace, scrambling commuting patterns in the process.

By James A. Bacon
Capital One is conducting one of the more interesting experiments in organizational management today. In its "Future of Work" pilot project, the credit card giant is lavishing funds on a radical rethinking of the relationship between workers and the workplace. If successful, the program will make Capital One more competitive by boosting productivity, giving employees more control over their home/work balance and cutting real estate overhead - all but guaranteeing that the "Future of Work" model will replicate faster than a bird flu virus in a Petri dish.

curtis-knapp-jones-lang-lasalle

Curtis Knapp is Senior Vice President and National Director of Occupancy Planning at Jones Lang LaSalle, a real estate services company with clients in more than 100 markets and 35 countries. He heads a staff of 28 that help companies reduce occupancy costs by optimizing their real estate portfolios.

After 15 years of pilot programs, presidential directives and legislative mandates, the time for telework is now.

By John H. Vivadelli
Telework is a viable strategy for ensuring continuity of federal operations during a disaster. So says the report, "Making Telework a Federal Priority: Security is Not the Issue", issued by the Cyber Security Industry Alliance (CSIA) [demo text only] Need to insert PDF. A dispersed workforce minimizes the negative effect of a single point of failure on the operation of the organization.

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AgilQuest Corporation CEO John Vivadelli will be featured on ReedLogic’s upcoming “ERP Leadership Conference” to be presented on CD-ROM in bookstores and online retailers nationwide.

In mid-December AgilQuest released version 3.1.2 of its OnBoard Workplace Management System. OnBoard provides organizations with a means for measuring the actual use of workspaces, for scheduling shared workspaces and conference rooms, and for routing telephone extensions on a scheduled or event-driven basis. This new release adds several new capabilities:

Interview with Jim Young Chief Executive Officer, Realcomm

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Jim Young, the CEO of RealComm is a man on a mission. He puts on trade shows, seminars and best-practice tours devoted to the application of technology to the commercial real estate sector. The United States, he warns, is losing the race for technological supremacy, and nowhere is the decline more evident than in commercial real estate. “Network of Space” caught up with him earlier this month, and he gave us an earful. If you’re looking for happy talk, skip this interview and move to the next story.

The accounting profession needs to re-think the way it accounts for chronically under-utilized real estate.

By James A. Bacon

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Matt Fahy remembers a vivid case study from business school, a scandal involving a man who had convinced savvy Wall Street investors that he owned a portfolio of buildings under construction in New York City. Somehow, the con man finagled a way to get onto the construction sites and show people around as if they were his buildings. Appearances were deceiving: The man owned nothing but people thought he was worth millions.

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The OnBoard Kiosk simplifies "check in"

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If you’re not up on your French, Spanish, or German let us translate for you: AgilQuest is used all over the world...so, we speak Spanish...and ten other languages!

 

Golf tournament to benefit Children`s Home Society of Florida

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AgilQuest to sponsor CoreNet “hole in one” competition

 

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When you have almost ten thousand employees located in 160 countries who provide services in more than 220 countries you would expect to need a considerable amount of office space.

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AgilQuest spoke recently to Mark Dixon, CEO of the Dallas, Texas-based Regus Group Network, the world’s largest and most flexible network of office space, executive suites and meeting rooms serving the small-office market. The company operates 750 business centers across 350 cities in 60 countries.

Read about a Real Estate strategy that increases worker productivity and workplace satisfaction while creating dramatic cost savings at the same time. Find out how The Agile Workplace works.
By AgilQuest

This whitepaper covers the important questions and issues:

  • Thinking Strategically
  • Technology Advances
  • The Changing Work Group
  • Changing Business Conditions
  • Real Estate Economics
  • Government Initiatives
  • Changing Demographics
  • Commute Issues
  • The need for sustainability
  • Governance, Risk and Compliance
  • Working in a "Network of Space"

 

Get answers right away by downloading the PDF >> acrobat-icon-tiny

The federal government has made phenomenal strides in implementing telework in just the past year, demonstrating that it is possible to increase employee satisfaction and take commuters off the road while addressing management concerns about security and productivity. According to a recently released 2006 survey of 542 federal employees by CDW Government, Inc.:

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by James A. Bacon

Improved morale, higher productivity and dramatic savings in real estate costs... TIGTA is executing a telework/hoteling strategy that shows how government agencies can save millions. Ken Carlson was delighted when his employer, the Treasury Inspector General for Tax Administration (TIGTA), implemented a telework program. As a senior auditor checking on the Internal Revenue Service, he had spent most of his time poring over electronic documents on his PC or traveling to far-flung cities to review files on-site. A physical presence at his office in Atlanta was not necessary to do either.

 

Tim Lomax, co-author of the 2005 Urban Mobility Study, says there’s no simple remedy for traffic congestion -- Americans need to try a wide range of strategies. His thinking could pave the way for the Network of Space.