The Network of Space Newsletter

The Newsletter is the one place you can count on to hear about the latest industry news, AgilQuest product and services updates, upcoming events like webinars, as well as tips, hints and guides for managing your workplace. Sign up for the Newsletter Here to have the latest news sent straight to your inbox.

by Kyra Cavanaugh, Life Meets Work

Developing Leaders, Remotely

This question landed in my inbox recently: Do you have some ideas about what managers can do to train a new company leader who works remotely? It's a great question since it's a lot easier to train a leader when you work in the same place. But, it can be done in a virtual work situation. I recently trained a remote leader within my own company and here is what I learned:

The newest version of OnBoard was released in May. Once again, AgilQuest took feedback from customers to update the workplace management system, focusing on internationalization, reporting on unmet demand and integration with innovative, wireless digital signage. OnBoard-5

In the today's technology-oriented society, so many things have a digital version from billboard signs to marquees, even office and conference room signs. Digital is easy to change, easy to read and portrays professionalism and technological advancement. It would only make sense that these would be the perfect option for today's flexible, alternative work environments that practice desk sharing and hoteling.

With the rise of mobile workers and the increasing use of reservation systems, it has become almost necessary to couple the flexibility of the workers with the flexibility of digital signage. The traditional method of printing out individual name plates or conference room schedules lacks efficiency and does not allow for workspace users to quickly see who is using the space. Rather than changing a paper insert to display who is sitting in a particular desk, a system could update the signs automatically.

Until now digital signage has been expensive and invasive to install, needing wiring for power and network connectivity and having no automatic connection with reservation systems. Today ASI and AgilQuest have combined their latest technologies to bring the efficiencies of the latest digital signage to the agile workplace.

by Kyra Cavanaugh, Life Meets Work

When building buy-in for your telework program, it never hurts to have advocates from different areas of the organization. One often overlooked connection is the relationship between telework and employee wellness programs.

Researchers from Washington University found that the longer the commute, the greater the link to health issues like obesity and high blood pressure.

by Kyra Cavanaugh, Life Meets Work

As we tour around the country giving workshops and training, we gather lots of inspirational ideas from managers who are making the extra effort to connect with their remote teams. Here are some of the ways real-life remote teams are working to build community.

The duties of the hoteling support staff and the services they provide for daily hotelers and executives are critical, but there is little information published on "how to do it right". During a recent AgilQuest Workplace Leaders webinar, a leading consulting firm explained how essential these duties and service were to adoption and, ultimately, the success of the hoteling program.

Due to your many questions about "what should the concierges and admins be doing on a regular basis", we've compiled the following list as a starting point for your program.

by Kyra Cavanaugh, Life Meets Work

Trust and communication are really at the heart of a successful remote working relationship. And when you have good trust and communication, the need to "take attendance" diminishes in favor of a quality work product that demonstrates employees are truly present. That said, transparency is always a good thing.

By Kyra Cavanaugh

In the earliest days of Life Meets Work, my clients tended to be smaller companies who were just starting to introduce flexible work. As I pitched our consulting services, I talked with a good number of employers who bemoaned the lack of skilled talent, yet refused to consider remote workers. They wanted the best...but insisted the "best" live within a 60-minute commuting distance.

During the recession, employers could get away with such face-time mandates. But recession or not, the U.S. is facing a skilled worker shorter and it's about to get whole lot worse. If you want to build a world-class team, you can't limit yourself to your local community.

In a move expected to save the General Services Administration (GSA) about $600,000 in leasing costs, the federal agency cut their Washington headquarters' square footage by half while maintaining the same number of employees. How? By creating a hoteling and telework program that simultaneously caters to executive orders for a more mobile workforce and reducing underutilized real estate.

You start off with carefully-made space planning, but typical churn and growth and consolidation turns those perfect allocations into Swiss cheese: 20 or so unused desk on one floor, about 15 unused desks on the next floor, and an unknown number of under-used desks on the multi-department floor. All that Swiss cheese of unused desks is costing hundreds or thousands a year… per floor.

The bottom line on alternative workplace strategies

Just three short years ago, saving money was low on the list of reasons organizations turned to flexible workplace strategies. They did so because their workforce demanded it, and—in the face of talent shortages—they were eager to comply. Then came the recession, and the bottom line benefits of telework and alternative work arrangements stole the limelight. As a former banker, and veteran entrepreneur, they were finally singing my song.

OnBoard-5 OnBoard customers are excited these days because most are enjoying the new features and capabilities of version 5. It’s always fun and often thrilling to get a new technology, buy the latest iPhone or install the newest version of Firefox. You get the thrill of a fresh new look, cool new ways of doing daily tasks, and see what great time-savers are available. We’re excited, too, and it’s because the new OnBoard 5 all came from you, the customer.

Federal Agencies find a balance between policy and technology to meet Telework mandates

washington-dc The deadline is quickly approaching for federal agencies to report on their progress towards Telework enhancement. At the same time they must also meet the COOP, flexible workplace and real estate reduction mandates. These mandates all require agencies to set new policy and maintain productivity throughout the transition. With so many directions and options, understanding what is really important, and how to even begin meeting these mandates with AgilQuest technology can be overwhelming for Department heads.

You know you have a meeting today at 1pm because it is on your calendar.  You reserved a conference room months ago, but the problem is you cannot remember whether it’s the large conference room on the 5th floor, or the 12th floor, or even the 20th floor!

President Obama just signed a new executive order from the Office of Management and Budget for agencies to develop and update IT purchasing policies to ensure teleworking employees are properly equipped.  Agencies have 90 days to determine the best policies that will eliminate any unnecessary work obstacles and cyber threats as federal employees transition to their new teleworking environment.

Companies often worry that implementing a telework program would end up costing more money and time to set up than it is worth.  In an effort to support nation-wide telework efforts, Virginia passed a telework tax credit for employees to help cover any extra costs they will incur in a move to a more mobile and flexible workplace.

Before the phone rings, Darrel already knows what the caller will say. He knows its Angela from the Dallas office. She’s always the one who calls in to complain when something breaks in the Dallas office. But today, he’s ready. Before Angela can start venting, Darrel stops her with “Your kiosk is back in operation. It’s already been rebooted.”  She can’t believe it. “How… how did you know?” Darrel leans back in his chair, grins and says “psychic super powers” and mentally closes out a trouble ticket.

An AgilQuest client is reaching great Green heights with a move to an award-winning office building and the implementation of AgilQuest OnBoard. The combination of a Green building with the ability to manage the workplace to reduce real estate and support workplace flexibility proves their commitment to its employees and the environment.

Without opening Outlook, you can use AgilQuest's web-based Mobile interface to check people's schedules, room availablity and set up a reservation easily and quickly.

Organizing a meeting with more than just two people means time consuming back and forth emails just to find a time that works for all invitees.  Add the need to find a conference room that holds 15 people with a projector on a particular day, and it may take 10 to 15 emails, an Outlook calendar and a resource scheduler to complete your meeting reservations. Scheduling and organizing meetings can be such a chore… but no more now that OnBoard Mobile 5.2 is here!

Premiere magazine publisher Hachette Filipacchi Media U.S. test drives latest workplace and fashions better meetings

HFMUS (Hachette Filipacchi Media U.S.) is the publisher of Elle, Elle Décor, Car and Driver, Road and Track magazine among others. Their speed of delivering information, respect for design, quality of editorial content, and appeal to customers set them apart as an innovative media company. As part of an effort to reduce their corporate real estate, HFMUS chose AgilQuest OnBoard to implement hoteling for workspace and conference room management. Along the way employees discovered they are now in complete control of their meeting schedules and environment.

Under economic pressure, corporations are emphasizing cost-cutting strategies such as lease renegotiations and Alternative Workplace Solutions. CoreNet Global CEO Ron Zappile fills in the details.

The last time Network of Space talked to Ron Zappile (See "Lean, Mean Reality"),  he was director, global real estate operations for United Technologies Corporation, in charge of managing assets that housed 215,000 employees in 62 countries. He retired from UTC in February, he tells us, to start his own consulting group, take on an advisory role for a start-up company and "spend more time with my grandkids." Then CoreNet Global came calling, looking for someone to step in as interim CEO. Now Zappile is traveling back and forth weekly between his home in Hartford, Conn., and CoreNet Global headquarters in Atlanta, Ga.

 

When you deploy onsite distributed teams, hoteling, telework, or work-from-home initiatives, workers and their managers must be comfortable with the transition and properly trained to adapt to it.

Today’s technologies enable your employees to work anywhere and everywhere, giving the word “workplace” a whole new meaning, and giving you a whole new set of challenges and opportunities.

Prior to any decision to migrate an organization’s telephony to fully wireless (soft phones on laptops, cell phones, etc.) senior management must closely vet the environment to ensure compliance with E911 legislation.

The latest release of the OnBoard® Workplace Management Solution takes workplace management to a new level of usability and extends OnBoard’s integration with telephony and room management systems making it much more useful for workers.

People who reserve workspaces or conference rooms can make or break the success of your Agile workplace initiative. The usability of the systems they use to reserve and check-in to reserved workspaces must be easy to use, logical, and inviting.

There's more to greening the commercial real estate sector than double-paned windows and curly light bulbs. George Bouri, a Principal of Deloitte Consulting LLP, calls for a wholesale transformation of the workplace.

George-Bouri-Deloitte-Consulting-LLP

George Bouri leads the Capital & Real Estate Transformation practice for Deloitte Consulting LLP. With 18 years professional experience, he has become a thought leader in aligning business and real estate strategies, particularly in articulating how “green” practices can boost ROI and generate shareholder value. His client roster includes multiple members of the Fortune 50. Network of Space tracked him down in late March to chat about the greening of American and global real estate.

Adopting a Demand-Based Workplace Model can slash capital outlays, boost productivity and reduce your carbon footprint - a real triple play.

by John H. Vivadelli, President
AgilQuest Corporation

The process called “telework” (sometimes referred to as telecommuting, workforce mobility or other terms) employs technology to separate the activity called “work” from the physical location called “work.” With telework, work is something you do, not a place you go. Telework uses technology to move work to people, reducing the need to move people to work.

A key management challenge in transforming traditional office space into a flexible work environment is minimizing risk.

Today’s employees demand a flexible work environment that keeps pace with their constantly changing needs. Technology has untethered them from their fixed desks and freed them to work from anywhere. Many organizations have found that redesigning their workplace systems can lead to enhanced employee satisfaction, improved collaboration and higher productivity, and reduced capital outlays for office space.

Corporate Real Estate (CRE) executives need an effective way to measure and understand the actual use of their office real estate portfolio.

Executives need to know where, when, and how users actually interact with the work environment so they can provide their fellow employees with a highly effective workplace tuned to the changing needs of the organization.

Real time, or near real time, “Actual Use of Space” data enables corporate real estate managers to deliver a highly productive, optimally-sized work environment that gives workers the space they need whenever, and wherever they need to work.

 The crucible of innovation in corporate real estate is a non-descript office building in San Jose, Calif. Inside, Mark Golan is redefining the relationship between worker and work space.

A chat with Mark Golan, Vice President of workwide Real Estate and workplace Resources for Cisco Systems, and Chairman of Board of CoreNet Global.

Mark Golan is a thought leader in re-envisioning the workplace. A vice president of worldwide real estate and workplace resources for Cisco Systems, he was recently appointed chairman of CoreNet Global, a professional association of corporate real estate executives. At Cisco, he manages about 160 employees and oversees 17 million square feet around the world. His objectives: cut costs, enhance productivity and boost employee satisfaction. Cisco’s renowned Building 14, in San Jose, Calif., functions not only as Golan’s center of operations but a living lab for his ideas. “Network of Space” spoke to him in early December.

 Interface turns your Cisco VoIP telephone into a workplace managment tool.

cisco-phone-IPPI-VOIP

Interface turns your Cisco VoIP telephone into a workplace management tool

Yippee for IPPI®

Had your alphabet soup today? Here are two acronyms for you: VoIP and IPPI.

london-telework-hot-desking-hoteling

Companies in London are paying for empty desks that occupy some of the most expensive commercial real estate in the world.

 With the increasing impact of wireless technology and flexible working, more and more executives are working out of the office for longer periods as City-based companies embrace flexible working strategies to get the most productivity from their workforce. This means their workspace is unused and left empty, but still needs to be managed and paid for.

onboard-navigator-space-administrator

OnBoard Navigator makes it easy to Create, Manage and View Reservations.

 

Four employees in Hartford, CT manage the globe-spanning real estate assets of United Technologies Corp. Ron Zappile, Director, Global Real Estate Operations, tells us how.

Ron Zappile is Director, Global Real Estate Operations for United Technologies Corporation, the 42nd largest corporation in the United States last year. He and his tiny staff at United Technologies Realty manage billions of dollars of assets that house 215,000 employees in over 4,800 locations in 62 countries. UTC’s diverse divisions, engaged in businesses ranging from helicopters and air conditioners, elevators and fire protection systems, don’t fit easily into any single real estate template. “Network of Space” chatted with Ron the other day to uncover his management secrets.

office-space-management-stack-diagram

World-class competition demands near perfection in an organization's products and services. The same is true for the management of facilities and real estate

accurate-seat-assignments-actual-use-of-space

Today, it is insufficient to only know your inventory of space and how it is allocated.

Many facilities managers use Space Management Systems (CAFM, IWMS, etc.) to track space inventory and define how each space is allocated. They use these systems to search for "vacant space", or rooms which may be allocated to a department, but not assigned to anyone.

Technology is liberating workers from the tyranny of the central workplace, scrambling commuting patterns in the process.

By James A. Bacon
Capital One is conducting one of the more interesting experiments in organizational management today. In its "Future of Work" pilot project, the credit card giant is lavishing funds on a radical rethinking of the relationship between workers and the workplace. If successful, the program will make Capital One more competitive by boosting productivity, giving employees more control over their home/work balance and cutting real estate overhead - all but guaranteeing that the "Future of Work" model will replicate faster than a bird flu virus in a Petri dish.

curtis-knapp-jones-lang-lasalle

Curtis Knapp is Senior Vice President and National Director of Occupancy Planning at Jones Lang LaSalle, a real estate services company with clients in more than 100 markets and 35 countries. He heads a staff of 28 that help companies reduce occupancy costs by optimizing their real estate portfolios.

After 15 years of pilot programs, presidential directives and legislative mandates, the time for telework is now.

By John H. Vivadelli
Telework is a viable strategy for ensuring continuity of federal operations during a disaster. So says the report, "Making Telework a Federal Priority: Security is Not the Issue", issued by the Cyber Security Industry Alliance (CSIA) [demo text only] Need to insert PDF. A dispersed workforce minimizes the negative effect of a single point of failure on the operation of the organization.

jvivadellism

AgilQuest Corporation CEO John Vivadelli will be featured on ReedLogic’s upcoming “ERP Leadership Conference” to be presented on CD-ROM in bookstores and online retailers nationwide.

In mid-December AgilQuest released version 3.1.2 of its OnBoard Workplace Management System. OnBoard provides organizations with a means for measuring the actual use of workspaces, for scheduling shared workspaces and conference rooms, and for routing telephone extensions on a scheduled or event-driven basis. This new release adds several new capabilities:

Interview with Jim Young Chief Executive Officer, Realcomm

Jim-young-realcomm

Jim Young, the CEO of RealComm is a man on a mission. He puts on trade shows, seminars and best-practice tours devoted to the application of technology to the commercial real estate sector. The United States, he warns, is losing the race for technological supremacy, and nowhere is the decline more evident than in commercial real estate. “Network of Space” caught up with him earlier this month, and he gave us an earful. If you’re looking for happy talk, skip this interview and move to the next story.

The accounting profession needs to re-think the way it accounts for chronically under-utilized real estate.

By James A. Bacon

mfahysm

Matt Fahy remembers a vivid case study from business school, a scandal involving a man who had convinced savvy Wall Street investors that he owned a portfolio of buildings under construction in New York City. Somehow, the con man finagled a way to get onto the construction sites and show people around as if they were his buildings. Appearances were deceiving: The man owned nothing but people thought he was worth millions.

kiosk-Onboard-mobile-worker-check-in

The OnBoard Kiosk simplifies "check in"

dictionary

If you’re not up on your French, Spanish, or German let us translate for you: AgilQuest is used all over the world...so, we speak Spanish...and ten other languages!

 

Golf tournament to benefit Children`s Home Society of Florida

agilquest-sponsor-corenet

AgilQuest to sponsor CoreNet “hole in one” competition

 

equant-mobile-worker-solution

When you have almost ten thousand employees located in 160 countries who provide services in more than 220 countries you would expect to need a considerable amount of office space.

mark-dixon-regus-group

AgilQuest spoke recently to Mark Dixon, CEO of the Dallas, Texas-based Regus Group Network, the world’s largest and most flexible network of office space, executive suites and meeting rooms serving the small-office market. The company operates 750 business centers across 350 cities in 60 countries.

Read about a Real Estate strategy that increases worker productivity and workplace satisfaction while creating dramatic cost savings at the same time. Find out how The Agile Workplace works.
By AgilQuest

This whitepaper covers the important questions and issues:

  • Thinking Strategically
  • Technology Advances
  • The Changing Work Group
  • Changing Business Conditions
  • Real Estate Economics
  • Government Initiatives
  • Changing Demographics
  • Commute Issues
  • The need for sustainability
  • Governance, Risk and Compliance
  • Working in a "Network of Space"

 

Get answers right away by downloading the PDF >> acrobat-icon-tiny

The federal government has made phenomenal strides in implementing telework in just the past year, demonstrating that it is possible to increase employee satisfaction and take commuters off the road while addressing management concerns about security and productivity. According to a recently released 2006 survey of 542 federal employees by CDW Government, Inc.:

TIGTA logo

by James A. Bacon

Improved morale, higher productivity and dramatic savings in real estate costs... TIGTA is executing a telework/hoteling strategy that shows how government agencies can save millions. Ken Carlson was delighted when his employer, the Treasury Inspector General for Tax Administration (TIGTA), implemented a telework program. As a senior auditor checking on the Internal Revenue Service, he had spent most of his time poring over electronic documents on his PC or traveling to far-flung cities to review files on-site. A physical presence at his office in Atlanta was not necessary to do either.

 

Tim Lomax, co-author of the 2005 Urban Mobility Study, says there’s no simple remedy for traffic congestion -- Americans need to try a wide range of strategies. His thinking could pave the way for the Network of Space.

Andy-Fuhrman-ceo-ocsre


AgilQuest recently chatted with Andy Fuhrman, executive director of OSCRE, the Open Standards Consortium for Real Estate. Here`s what we found out.


Q. First of all, Andy, what is OSCRE? It`s not to be confused with the Academy Award Oscars, I take it? Or Oscar the Grouch.

A. I hope no one confuses us! The Open Standards Consortium for Real Estate is a non-profit organization that exists to improve the real estate industry. We take a fairly broad approach in defining "real estate industry" and include all supply chain stakeholders who deal with land, buildings, structures or infrastructure.

AgilQuest Helps Lockheed Martin Move the Office to the Worker

 Lockheed-martin-telework-center-building

Where is it better to work, at home or at the office? Before you answer, consider that maybe there is a third choice that combines the best advantages of the two.

The third choice is called a Telework Center. It`s very near home, but it has all the benefits of an office. All that`s missing is the long commute.

"Technology now makes it possible to book your office on demand," says Darryl Dobberfuhl, Program Manager of Telework Services for Lockheed Martin, an organization that, with George Mason University, runs telework centers in the Washington DC area for the General Services Administration. Dobberfuhl says that on any given day hundreds of commuters choose to work at one of the GSA-sponsored centers, each one saving the time and expense involved with commuting to their normal “downtown” office.

How much can your organization save?

Have some fun and take the AgilQuest Challenge. Here it is….

  • Walk around your office area and count out 50 assigned workspaces.
  • Count how many are actually occupied and how many are empty.
  • Do this a couple of times on different days and at different times, but use the same 50 spaces.

What was your actual use? A friendly bet: You’ll find that the overall use is below 50 percent!

If we’re right, you have an opportunity to save a lot of money.

If we’re wrong, we won’t be far off – and you still could save some money.

Aspatore Cover

 

John Vivadelli, president and founder of AgilQuest Corporation, has contributed a chapter to "Software Leadership Strategies" a book featuring CEOs of some of the nation`s leading software companies. Vivadelli was selected by the editorial board of the Inside the Minds book series as a thought leader in the software industry.

To fulfill the promise of the mobile workforce, we need to invest less in asphalt and more in bandwidth.

by James A Bacon

Technology is transforming the relationship between people and where they work. To fulfill the promise of the mobile workforce, we need to invest less in asphalt and more in bandwidth.

John Vivadelli, the CEO of AgilQuest Corporation, propounds a vision for the workplace of the future. Gone are the days when people, in lemming-like masses, all hop in their cars at the same time, drive to their offices along the same congested thoroughfares, do their jobs at central office complexes, then repeat the grueling commute on the way home …. day after mind-numbing day.

logo oscre

Open Standards Consortium for Real Estate
OSCRE Workgroup to Define Key Industry Metrics

John Vivadelli, president and founder of AgilQuest Corporation, has been elected to chair a key workgroup of OSCRE, the Open Standards Consortium for Real Estate. A non-profit organization of industry leaders, OSCRE works toward the adoption of e-business standards that will facilitate coordination along the real estate supply chain.

Q: John, you’ve argued that enterprises are investing billions of dollars making their workers mobile but fail to reap the full savings from that investment. Can you elaborate?

A: You have to realize that People/Process, Technology, and Facility are interconnected. Each of these impacts the other two. So, anytime we speak of higher bandwidth, telework or mobility, we need to think about how these impact people`s work processes and the facilities in which they conduct these processes. Technology enables mobility, and mobility strongly implies - in fact, demands - that people, work from multiple locations during their business day. Yet, many managers still assume that one person requires one office to get things done. People get assigned an office, regardless of how they actually use it. We spend millions on laptops, PDAs, cell phones, and high-speed and wireless networks to increase mobility -- and then we assign a person to one desk! This is ridiculously expensive.