Before the phone rings, Darrel already knows what the caller will say. He knows its Angela from the Dallas office. She’s always the one who calls in to complain when something breaks in the Dallas office. But today, he’s ready. Before Angela can start venting, Darrel stops her with “Your kiosk is back in operation. It’s already been rebooted.” She can’t believe it. “How… how did you know?” Darrel leans back in his chair, grins and says “psychic super powers” and mentally closes out a trouble ticket.