Freedom and Flexibility for the Workforce, Profitability and Sustainability for the Workplace

Support Capabilities

AgilQuest is dedicated to the success of organizations implementing a workplace change program. Introducing hoteling and telework to the workplace requires a considerable amount of planning, workplace development and training. Which is why our focus is not just on the software; AgilQuest is focused on people first, and we are excited to offer an array support capabilities that reach beyond the initial deployment.

We have recently increased our support team and expanded our footprint so that our users can expect more responsiveness and better support for global enterprise needs around the Customer-Success-Teamclock.

Our new, interactive Customer Success Portal provides our users faster, easier access to our expanded team, cross-channel support options that include chat and direct messaging, 24x7 global support, and instant access to an online knowledge base. The new customer success portal is also self-service, giving you the freedom to download manuals, watch videos, submit tickets and monitor their status at any time you need.

Our AgilWork Training products include both online e-learning courses and live product training. While we offer “how-to” training on our products, we also go far beyond “just a software vendor” by offering programs that delve into understanding “why” you are making these changes and “how” to manage remote workers and “how” to work and thrive in a telework or distributed work environment. With our Mobile Worker and Telework training programs, AgilQuest helps organizations ensure a successful workplace change program by addressing the #1 obstacle to user adoption: pushback from managers over managing remote workers.

No matter what type of customer, AgilQuest offers access to our quarterly user group sessions giving customers an opportunity to discuss “how-to’s” and “what works” with each other and dig into more technical questions with the AgilQuest team.

Our annual Agile Workplace Conference and our free, monthly educational webinar series delivers advice, insight, and experience from industry experts and your fellow professional on best practices, success stories, and results from cutting edge programs to benefit and support your workplace plans and program, regardless of which vendor you choose.

Not only is AgilQuest’s OnBoard referred to as the “Gold-Standard” in workplace and conference room management, we strive to hold the same distinction in our support programs.