The changes brought on by the "new workplace" benefits companies and government agencies, but what does it do for the employees? When workers are asked to change their behavior or do something different or extra to help the organization, what do they get in return? What do they need to know to be eager and enthusiastic about mobility programs, higher utilization, and new technology?

How do we communicate the gains that offset "loss of desk" and "have to reserve a room" so that our people see the benefit and want to participate? What are the new benefits that teleworkers and permanently seated employees will enjoy as part of this new workplace? These questions are answered by industry experts in Workplace, HR and Research who show which gains to communicate to your employees, how to explain them in personal terms and when is the best time to share them.

This session explores two areas and provides guidance in both Personal ROI and how to communicate these gains to those who will benefit:

  • What kinds of gains do employees and workers enjoy in these programs
  • Examples and real numbers for the "what's in it for me"
  • Best ways to communicate personal ROI within your organization
  • Tools for showing/demonstrating WIIFM
  • Communicating personal ROI to attract top talent

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Kate Lister
President, Global Workplace Analytics

Kate is the president of Global Workplace Analytics (GWA), a firm that helps public and private sector employers understand and communicate the business case for agile workplace strategies and employee well-being programs. Drawing on its proprietary knowledgebase of thousands of academic and real world insights, GWA helps clients engage stakeholders in the success of their workplace change programs. Its ROI Calculator™ provides a data-rich approach to modeling a variety of agile workplace scenarios. GWA’s research has been cited in the Harvard Business Review, Wall Street Journal, New York Times and hundreds of other publications. Kate is the author of three books and numerous white papers.



Mika Cross
Senior HR Consultant and Work/Life Advisor, US OPM

*Pending Notification

Ms. Cross is a seasoned Human Capital Workplace and Policy Strategist specializing in global, strategic workplace initiatives, flexible workplace programs, cultural transformation, diversity, and inclusion and employee engagement. Her 16-year career in public service includes military personnel and federal civilian human resources management throughout the Department of Defense, United States Intelligence Community and across the Federal government. She is a veteran of the U.S. Army, serving as both an enlisted soldier and commissioned officer.


Moderator - Becky Kirby
Director of Workplace Innovation, AgilQuest Corporation