This position within the Professional Services Department will provide first and second level technical support for our customers. Install, configure, and fine-tune the AgilQuest software application. Identify research and resolve technical problems. Act as a liaison between customers, Account Management, and Product Management by communicating client issues and needs. This position will report to the Technical Support Manager.
Essential Functions of the Job:
- Ability to build customer relationships through exceptional customer service
- Demonstrated self-starter; able to work independently and as part of a team
- Ability to identify problems and find the most effective solution
- Organized and with consistent follow up and communication on all tasks
- Provide first level technical support for Clients; troubleshooting and resolving or escalating technical issues
- Accurately classifies and records details of inquiries and resolutions in our customer success system
- Documents solutions as knowledgebase articles for future reference for Support Team and Customer FAQs
- Execute system/performance/release testing
- Software installation and data creation
Skills Required:
- Experience with MS SQL Server and SSIS
- Experience with MS SQL Server and SSIS
- Knowledge of operation and syntax for Microsoft SQL
- Experience with web applications (IIS)
- Demonstrated ability to successfully work directly with clients to meet their needs
- Strong written and verbal communication skills
- Bachelor’s Degree preferred with a strong academic record
- Working knowledge of Microsoft Windows file sharing and permissions
- Experience documenting problem and resolution of support calls as well as maintaining a knowledge base of processes and procedures
Location: Corporate Offices are in Richmond, VA
When applying, send your resume to Opportunities@AgilQuest.com.